We’re in it for the long haul.
Are you An Idle Smart customer? Log into your SmartPortal or give us a call. Our team is available Monday through Friday, 9:00 a.m. – 5:00 p.m. CST.
We’ve worked with hundreds of fleets and know adopting new technology can be tough, so we make it simple for you to get started, with resources for drivers, technicians, and fleet executives.
From install to Insights, we’ve got you covered with everything you need to make Idle Smart a seamless experience. Our dedicated Customer Success Managers are committed to keeping you on a clear road to ROI, providing expert guidance and support, and translating Insights into impact.
1
Kickstart your Idle Smart system with professional installation support. Choose the option that fits your fleet’s needs:
We provide clear documentation and resources to simplify the installation, minimizing downtime and getting your trucks back on the road.
2
Unlock the full potential of the SmartPortal with expert configuration guidance. Your Customer Success Manager will walk your team through:
We’ll ensure your system is precisely tailored to your fleet’s unique needs and operational demands.
3
Equip your drivers and technicians with the knowledge they need to confidently use Idle Smart. Our comprehensive training program includes:
We’re focused on creating confident users and maximizing long-term adoption across your fleet.
Supporting you from day one.
You shouldn’t have to fight for support. We deliver the tools and expertise your team needs to win.
Drivers get the tools to own the road in comfort, Technicians get the expertise to keep things running smoothly, and Executives get the insights to drive smarter operations.
“The process was smooth and efficient …
… The transition from sale to live implementation was seamless. The onsite installation and training were well-executed, making the overall experience very positive.”
Miller Trans Group
Learn more about getting our system up and running.
This guide will walk you through the complete installation process for an Idle Smart System, both under the hood and in the cab.
Find everything you need to get the most out of your idle reduction and fleet management solution.
We want to get you saving as quickly as possible. We offer installation support, and your dedicated Customer Success Manager will then guide you through the SmartPortal setup and provide driver training materials to help your fleet get the most from the system. Learn more about getting started with Idle Smart.
Idle Smart works well with your existing systems, including telematics, bunk heaters, eAPUs, and more. We do not cut any wires or rip out existing systems to install, so we are a low-risk installation that won’t violate any warranties or harm your winning workflow.
We have agents available between 9:00 am and 5:00 pm CST Monday through Friday.
You can reach our US-based team via phone or email Monday through Friday, 9:00 am – 5:00 pm CST.
Call: (913) 744-4357
Email: support@idlesmart.com
Yes, we have a lifetime parts warranty for our subscription customers. If a part breaks, we will send you a new one free of charge. Contact support@idlesmart.com or call 913-744-4357. Live agents are available to talk to you between 9 am -5 pm Central, Monday-Friday.
Idle Smart works with all heavy-duty trucks made after 2017, regardless of make, transmission, or engine.
95% of drivers say they sleep soundly with Idle Smart after only a week. Read the Case study.
Absolutely not. No wires are cut, and no engine parts (starter, alternator, etc.) are affected by the installation.
Idle Smart is designed to maintain fleet-level consistency, so most settings are protected by a password set by your fleet. However, fleets can choose to allow drivers to adjust the temperature threshold within a certain range, offering flexibility for comfort while still keeping the system optimized for performance and fuel savings.
Idle Smart has had over 10 million successful starts so far, none of which have resulted in damaged starters.
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Idle Smart’s fleet experts have the answers.
