Smart support
We’re in it for the long haul.
Are you An Idle Smart customer? Log into your SmartPortal or give us a call. We’re available 7 days a week between 9:00 am – 5:00 pm CST.
Getting Started with Idle Smart
We’ve worked with hundreds of fleets and know adopting new technology can be tough, so we make it simple for you to get started, with resources for drivers, technicians, and fleet executives.
From install to Insights, we’ve got you covered with everything you need to make Idle Smart a seamless experience. Our dedicated Customer Success Managers are committed to keeping you on a clear road to ROI, providing expert guidance and support, and translating Insights into impact.
1
Installation
Kickstart your Idle Smart system with professional installation support. Choose the option that fits your fleet’s needs:
- Virtual Guidance: Our Customer Success Managers provide step-by-step remote support, ensuring your team can efficiently install the system.
- On-Site Support: For fleets with 500+ trucks, our team can come to your location to guide your technicians through the process.
We provide clear documentation and resources to simplify the installation, minimizing downtime and getting your trucks back on the road.
2
Configuration
Unlock the full potential of the SmartPortal with expert configuration guidance. Your Customer Success Manager will walk your team through:
- Parameter setup to optimize idle settings, battery protection, and more.
- A deep dive into the SmartPortal interface, features, and reporting capabilities.
- Best practices for integrating Idle Smart data into your existing fleet management workflows.
We’ll ensure your system is precisely tailored to your fleet’s unique needs and operational demands.
3
Training
Equip your drivers and technicians with the knowledge they need to confidently use Idle Smart. Our comprehensive training program includes:
- Review of driver training materials for in-cab system operation.
- Train-the-trainer sessions to enable your team to effectively educate new personnel.
- A post-deployment review to reconfirm your fleet’s goals and align on next steps for ongoing optimization.
We’re focused on creating confident users and maximizing long-term adoption across your fleet.
Resources for Every Role
Supporting you from day one.
You shouldn’t have to fight for support. We deliver the tools and expertise your team needs to win.
Drivers get the tools to own the road in comfort, Technicians get the expertise to keep things running smoothly, and Executives get the insights to drive smarter operations.
“The process was smooth and efficient …
… The transition from sale to live implementation was seamless. The onsite installation and training were well-executed, making the overall experience very positive.”
Miller Trans Group
Installation & Driver Resources
Learn more about getting our system up and running.
Idle Smart Installation Guide
This guide will walk you through the complete installation process for an Idle Smart System, both under the hood and in the cab.
Driver Resources & Manuals
Need more? Check out our resources.
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Frequently Asked Questions
What does onboarding look like?
We want to get you saving as quickly as possible. We offer installation support, and your dedicated Customer Success Manager will then guide you through the SmartPortal setup and provide driver training materials to help your fleet get the most from the system. Learn more about getting started with Idle Smart.
How does the product integrate with other systems?
Idle Smart works well with your existing systems, including telematics, bunk heaters, eAPUs, and more. We do not cut any wires or rip out existing systems to install, so we are a low-risk installation that won’t violate any warranties or harm your winning workflow.
What are your support hours if I have troubleshooting questions?
We’re around 7 days a week, between 9:00 am – 5:00 pm CST.
Do you offer live chat or phone support?
You can reach our US-based team via phone or email 7 days a week, 9:00 am – 5:00 pm CST.
Call: (913) 744-4357
Email: support@idlesmart.com
Is there a warranty for my system or its parts?
Yes, we have a lifetime parts warranty for our subscription customers. If a part breaks, we will send you a new one free of charge. Contact support@idlesmart.com or call 913-744-4357. Live agents are available to talk to you between 9 am -5 pm Central, Monday-Friday.
Does Idle Smart work with all types of vehicles?
Idle Smart works with all heavy-duty trucks made after 2017, regardless of make, transmission, or engine.
Won’t the noise of the engine turning on and off keep me up at night?
95% of drivers say they sleep soundly with Idle Smart after only a week. Read the Case study.
Will the installation void my truck’s warranty?
Absolutely not. No wires are cut, and no engine parts (starter, alternator, etc.) are affected by the installation.
Can my drivers change Idle Smart’s settings on their own?
Idle Smart is designed to maintain fleet-level consistency, so most settings are protected by a password set by your fleet. However, fleets can choose to allow drivers to adjust the temperature threshold within a certain range, offering flexibility for comfort while still keeping the system optimized for performance and fuel savings.
Will stopping and starting the engine wear out my starter?
Idle Smart has had over 10 million successful starts so far, none of which have resulted in damaged starters.
Schedule a Meeting
Idle Smart’s fleet experts have the answers.