The Shocking Truth Behind the Diesel Technician Shortage: ATRI’s Latest Report Is In

Jeff Lynch
September 1, 2025
5 minutes read

The diesel technician shortage is a persistent and growing problem. The American Transportation Research Institute (ATRI)’s Technician Shortage report states that a majority of shops (65.5%) reported that their locations were understaffed in 2025, with an average vacancy rate of 19.3%. This isn’t just a number; it’s a daily struggle that impacts uptime, maintenance costs, and operational stability. Compounding the issue is an annual turnover rate of 16.5%, with understaffed shops experiencing a higher rate of 18.1% compared to fully staffed shops’ 7.8%, meaning the cycle of hiring, training, and losing talent never seems to end.

In response, many fleets have focused on increasing pay, but as the data shows, that’s not the whole story. The report indicates that the shortage is also caused by issues with training, recruitment, and retention that go well beyond just compensation or company size. The reality is that modern technicians are looking for more than just a paycheck; they’re searching for a fulfilling career where they can apply their skills to meaningful work. The smartest fleets are beginning to realize that the key to winning the talent war lies not just in offering a competitive wage but in creating a proactive culture that prioritizes their team’s professional growth and job satisfaction.

What Techs Really Want (and Why They’re Leaving)

To understand how to attract and retain technicians, you must first understand what drives them to leave. The ATRI report offers some insight: nearly 44% of trucking techs surveyed were considering alternative employment.

The Firefighting Trap: Technicians ranked “more interesting work” and “variety of work” as top motivators for choosing a job. Conversely, a lack of variety was a top motivator for techs considering other jobs. When a technician’s day is filled with a constant stream of low-value, repetitive “firefighting” from unexpected breakdowns, it’s easy for the work to lose its appeal.
The Burdens of Training: New hires, especially those without formal training, require an average of 357 hours of employer-sponsored training just to get up to speed. This investment of time and money is a significant burden for a short-staffed team. What’s more, the report shows that even formally trained technicians often feel unprepared, with over 30% reporting they were unqualified in core skill areas when they started their careers. This lack of qualification is also related to one of the biggest challenges cited by training programs: that many aspiring techs struggle with basic math and reading skills. The lack of confidence and hands-on knowledge in areas like electronic systems and diagnostics can make their first few months on the job feel overwhelming. In fact, according to WrenchWay, only 28 percent of techs thought that their shop did a good job of teaching new techs, and 48 percent of techs thought that their shop did not do a good job
The Power of a Positive Culture: The report found that a lack of mentorship and poor shop training were significant barriers to a new technician’s career. On the flip side, strong relationships with colleagues ranked as a top source of job satisfaction for technicians already in the industry. Apprenticeship programs, in particular, are an effective retention tool, as techs who complete them have a turnover rate of only 6.9%, which is 58.2% lower than the overall average. This shows that a supportive, well-managed environment is a powerful, yet often overlooked, retention tool.

Creating a Proactive Maintenance Culture

So, how can fleets use this information to their advantage? The answer lies in a fundamental shift from a reactive “break-fix” model to a proactive “predict-and-prevent” model. This change empowers technicians, reduces the daily grind, and shows a commitment to an efficient, forward-thinking future.

The right technology is not a replacement for skilled labor; it is an enabler. Tech can take the burden of mundane tasks off your team while providing the data and intelligence needed to solve more complex problems.

A strong solution should:

Automate the Mundane: Automate routine checks and maintenance-related tasks to free up technician time for more complex, engaging projects.
Provide Actionable Intelligence: Translate complex data into simple, prioritized insights that enable your team to get ahead of problems before they become catastrophic.
Foster a Positive Work Environment: Help streamline workflows and reduce the stress of unexpected, high-stakes repairs, thereby cultivating a more positive and productive shop culture.

Approaching your maintenance team this way demonstrates a commitment to their professional development, creating an environment where technicians feel valued, challenged, and empowered to excel.

Finding the Right Partner to Build Your Culture & End The Technician Shortage

Tackling the technician shortage requires a holistic strategy that addresses the core frustrations of your team. The goal is to build a culture where technicians are seen as proactive problem-solvers, not just reactive mechanics.

This is where Idle Smart can help. Our solutions were designed to align with technicians’ needs:

Reducing the Mundane: Our core system automates battery protection and cold start guards, taking low-value, repetitive tasks off your technician’s plate, freeing up time for more challenging and rewarding work.
Empowering Proactive Work: Our SmartInsights predictive maintenance tool provides data-driven intelligence to predict and prevent major breakdowns, giving technicians more focused, valuable work to do so they can get your trucks on the road faster.
Building a Future-Proof Fleet: With a simple, ~1-hour installation and seamless OEM compatibility, Idle Smart reduces the training burden on your staff. It shows a commitment to an efficient, tech-forward future that attracts modern technicians.

Whether you’re ready for a full solution or just want to explore a more proactive approach, our team of fleet experts is here to help you build a culture that attracts and retains the best in the business.

Let’s Talk

1. AI-Powered Predictive Diagnostics

Diagnosing a problem on a modern Class 8 truck can feel like sifting through a mountain of digital information. The Engine Control Module (ECM) generates countless fault codes, many of which are non-critical, making it a challenge to find the real issue. Many modern technologies are helping technicians by getting ahead of mechanical problems before they cause breakdowns.

Platforms from companies like Uptake and Geotab use machine learning to analyze telematics and sensor data from thousands of vehicles. Instead of just giving a raw fault code, these systems can identify patterns that suggest a specific part or system is likely to fail. Taking it a step further, predictive maintenance tools like SmartInsights provide prioritized Insights with actionable recommendations, cutting down on diagnostic time and allowing technicians to focus their skills on actual repairs, not the investigation.

Modern fleet tech is focused on not just making repairs efficiently, but preventing unexpected repairs in the first place.

2. Digital Workflows and Integrated Platforms

Gone are the days of lost paperwork and handwritten notes. Digital fleet management software is now the standard for streamlining maintenance workflows. Companies like Fleetio and Trimble offer platforms that centralize everything from digital vehicle inspection reports to work orders and parts inventory. A driver can submit an inspection report with a few taps on a mobile app, often with photos, and that information instantly creates a work order for the technician. This ensures the technician has a clear, organized view of the problem before the truck ever pulls into the bay.

Idle Smart’s SmartPortal similarly gathers your entire fleet’s idle data in one convenient platform, regardless of OEM. Across all types of technology, advancements have enabled seamless communication and data reporting, reducing diagnostic time and keeping your trucks on the road.

3. Enhanced Visualization with AR/VR

As trucks become more complex, augmented and virtual reality (AR/VR) are emerging as powerful tools for technicians. AR can overlay digital instructions, diagrams, or 3D models directly onto the physical engine or chassis when a technician is wearing a headset or holding a tablet. This provides a kind of “x-ray vision” to visualize schematics or internal components, which can dramatically speed up the diagnostic process. This technology also enables remote assistance, allowing a senior technician to guide a less experienced team member through a repair from a different location, a valuable resource given the technician shortage. While AR and VR are still slowly being adopted, it could be a game-changer for training and retention.

4. Remote Adjustments

A major pain point for fleets with trucks from multiple different OEMs is inconsistency in settings and the need for seasonal adjustments, which must be made in the shop.

Systems like Idle Smart help fleets minimize the friction of having a mixed-asset fleet by standardizing parameters and settings regardless of OEM, and making parameter adjustments remotely accessible. That means, instead of bringing in one truck at a time for a shop visit to tweak parameters, a technician or fleet manager can adjust your entire fleet’s parameters instantly, right from their desk. Some advanced features even change settings based on each truck’s location and weather conditions, minimizing the need for adjustments altogether.

Remote adjustments are a huge win, especially for large fleets with hundreds or thousands of trucks, as they keep trucks on the road, reduce unnecessary shop visits, and ensure that the entire fleet operates with the same set of rules, regardless of the make or model.

5. Automation and Maintenance-Free Solutions

The most effective technology for a technician is a system designed to reduce the maintenance burden and help them use their time more efficiently. Older technology, like traditional APUs, requires regular maintenance, adding more tasks to a technician’s already busy schedule.

That’s why many fleets are considering maintenance-free technologies. An APU alternative like Idle Smart, for example, automates idle management to prevent no-starts and minimize engine wear without requiring maintenance of its own. When combined with a smarter approach to automation, these systems can lessen the overall workload and help technicians do their jobs more efficiently. Automation isn’t just for assembly lines; with the right technology, it creates systems that work for technicians, not against them, allowing them to focus their expertise on the most critical repairs.

A Smarter Future, Built on Trust

During NTAW 2025, we celebrate the evolution of the technician’s trade. The professionals who keep our industry moving are now more critical than ever, and modern technology is giving them the tools they need to excel. Equipping your team with technology designed to make their work easier and more efficient isn’t just an investment in efficiency; it’s a way of saying, “Thank you for all you do, and we’re giving you the tech to prove it.”

Idle Smart is a system built with this philosophy in mind. By offering a maintenance-free solution designed to eliminate unplanned breakdowns and enhance efficiency, we help technicians shine. It’s technology that’s ready to support the men and women who keep our industry moving.

To learn more about how Idle Smart helps your technicians, talk to our team today.

Celebrating NTDAW 2025: 9 Things We Learned from Reddit’s r/truckers

Celebrate NTDAW 2025 with an unfiltered look at what it's...

NTAW 2025

This week, from September 14th to the 20th, we celebrate National Truck Driver Appreciation Week (NTDAW 2025), a time to honor the nearly 3.6 million professional truck drivers who are the driving force of our economy. These are the individuals who, collectively, log approximately 330 billion miles each year, delivering 11 billion tons of freight and serving as the sole source of goods for over 80% of our communities. They are the backbone of our economy, working tirelessly to ensure everything from the food on our tables to the materials for our homes gets where it needs to go, safely and on time.

While national organizations and fleets across the country host events to show their appreciation, we wanted to get a more personal and unfiltered look into the lives of these professionals. So, we dove into a place where drivers go to connect, share their experiences, and find a sense of community: Reddit’s r/truckers forum. This corner of the internet is a vibrant hub of genuine, often funny, and sometimes truly unbelievable stories. It’s where the real talk happens, and it’s a goldmine of insights into the daily realities of life on the road.

We’ve pulled together nine key things we learned from this community, offering a peek behind the curtain of the trucking industry and a unique way to celebrate the commitment and resilience of its drivers.

Here’s what we learned from the most honest community on the road.

A Shoulder to Lean On.

The r/truckers community is a place where drivers go to vent about the realities of their job. It’s a sounding board where shared grievances create a sense of solidarity and community. When drivers post about a problem, others often respond with similar stories and a shared understanding of the grind. This honest exchange creates a space where drivers can find a sense of camaraderie and shared experience, reminding them they’re never truly alone on the long haul.

If you’ve had a bad day or a frustrating load, chances are someone else has dealt with the same thing, and yes, they definitely want to talk about it.

Dash Cams Are Evidence To The Craziest Stories.

While many drivers have a complicated relationship with dash cams, they are an essential tool for capturing the chaotic and dangerous behavior of other vehicles on the road. Some of the most unbelievable stories are backed up by dash cam footage; from bizarre accidents to epic near-misses, these clips and photos prove that life on the road is never dull.

Insider Tips and Tricks.

Members are always sharing tips, tricks of the trade, and updates about closures and incidents. Whether you’re a new driver or a seasoned veteran, you’re bound to learn something new here. From clever hacks for saving time to advice on navigating tricky routes, drivers are eager to share their knowledge and help each other.

The Hunt for Parking is a Sport.

If there’s one topic that gets everyone talking, it’s parking. The posts range from triumphant drivers with perfect parking to photos of truly mind-boggling parking jobs. Drivers post pictures of parking lot “fails,” publicly shaming those who block multiple spots or park recklessly. From masterful maneuvers to epic fails, the parking posts here are sure to make your jaw drop.

The Art of Truck Stop Food.

Life on the road means getting creative with meals. This forum showcases a fascinating range of food, from diabolical combinations to true delicacies; drivers have the art of truckstop food figured out. These posts celebrate the resourcefulness of drivers and give a glimpse into the unique culinary world of the highway.

Truck Stops: The Good, the Bad, and the Ugly.

This community provides an unfiltered look at truck stops across North America. You’ll see facilities so clean they sparkle, while others expose restrooms so dirty, they deserve a spot in the Truck Stop Hall of Shame.

With photo evidence, drivers document the best and worst of what they encounter, offering advice to fellow drivers on where to stop and where to avoid.

Career Advice, Straight Up.

The subreddit is also a place for serious career chat. New drivers ask for advice, veterans share their wisdom, and everyone chimes in with tips on everything from finding the right company to handling difficult loads. Whether you’re considering getting your CDL or you’ve been driving for decades, this is the place for honest, no-nonsense advice about the industry, from people who live it every day.

Cool, Weird, and Messed-Up Trucks.

This community has an eye for the truly unique. You’ll see it all here: the latest rigs right off the line, beautifully customized trucks, unforgettable breakdowns, and even photos of old, beat-up rides that have seen better days. It’s a tribute to every kind of vehicle that keeps America moving. It’s a virtual show for the long-haul crowd.

The Best Place for a Laugh.

Beyond the serious discussions, this subreddit delivers a healthy dose of humor. Drivers have a knack for finding the funny in everything, from ridiculous road signs to viral memes that perfectly capture the daily struggles of life on the road. It’s the perfect place to scroll when you need a break and a reminder that you’re never truly driving alone.

This National Truck Driver Appreciation Week, we’re giving a huge shout-out to the professionals who power our country. At Idle Smart, we listen to drivers; we understand that their job is demanding. That’s why we build technology with drivers in mind. Our solutions are designed to support drivers by ensuring they get uninterrupted rest and that their trucks are always ready to roll without the added worry of dead batteries or unnecessary engine noise. It’s our way of helping fleets show their appreciation, one smart solution at a time.

For more insights on how we help fleets with idle reduction and other challenges, check out our Idle Insider blog.

Your Auto Start-Stop System Has a Secret. Here’s What It’s Costing You.

Are your Auto Start-Stop systems costing more than they save?...

The Siren Song of “Included” Technology

It’s easy to assume that the factory-installed auto start-stop systems in your new trucks are a win. After all, they;re already there, part of the package, seemingly free and convenient. Taking a”good enough” approach promises to cut down on idle time and save you money, but it often hides a darker truth. Beneath the surface of these pre-packaged solutions are significant long-term costs and operational challenges that can erode your bottom line and create friction for your team. When every dollar counts and market volatility is a top concern, a system that only pretends to work isn’t just an inconvenience; it’s a liability.

This blog pulls back the curtain on why factory-installed Auto Start-Stop systems often fall short, using recent data from the American Transportation Research Institute’s (ATRI) Addressing the Shortage of Qualified Diesel Technicians report to highlight the hidden costs and operational strain they create. You’ll see how a purpose-built idle reduction system can provide the predictable savings, control, and efficiency your fleet needs to succeed.

The Hidden Costs of Auto Start-Stop Systems

Your trucks’ built-in idle solutions were designed for individual vehicles, not for the complex needs of an entire fleet. This fundamental design flaw creates a cascade of hidden costs that directly impact your operations.

Inconsistent Performance & Fleet Friction

A Freightliner with an OEM system operates differently than a Mack, and a Peterbilt operates differently from a Volvo. This lack of standardization means it’s impossible to create a single, fleet-wide idle reduction strategy. This inconsistency creates a significant training burden for a technician workforce that already struggles with a lack of qualifications in key areas. A majority of first-time untrained techs are unqualified in every core skill area, and more than 30% of trained techs are still unqualified in key areas like electronics and brakes when they start their careers. This issue is further compounded by a lack of in-depth training on the ever-evolving electronic systems in modern trucks.

The Training and Maintenance Burden

The ATRI report notes that employee hiring, training, and retention was a diesel shop’s greatest challenge in 2024, with over 65% of shops reporting they were understaffed in 2025. This shortage is exacerbated by the high cost of training new hires, especially those without formal education, who require approximately 357 hours of training and cost an average of $8,211 in wages alone to get them up to speed. Factory idle systems worsen this problem by requiring specialized diagnostic tools and mandatory dealer visits for troubleshooting and parameter changes. These trips take trucks off the road and incur costly downtime, frustrating drivers, technicians, and fleet managers alike.

“Good Enough” Is a Major Liability

Relying on “good enough” technology is a major liability. OEM automatic start-stop systems offer limited, reactive protection. For example, they monitor a battery’s state of charge but often fail to actively manage its overall health. This can lead to unexpected no-start situations that still require costly roadside assistance and disrupt your schedule. Similarly, in high-heat conditions, a factory-installed parking cooler may only provide 3-4 hours of operation instead of the advertised 8, forcing drivers to idle their engines to stay comfortable and completely negating any fuel savings.

Idle Smart’s Proactive Approach to Idle Reduction

Moving beyond the limitations of OEM solutions means adopting a system built specifically for fleets. Idle Smart’s proactive approach gives you the control, consistency, and data you need to drive real results.

Fleet-Wide Consistency and Customization

Unlike Auto Start-Stop systems that differ between truck brands, Idle Smart installs on all Class 7 and 8 trucks, regardless of their make or model. This provides one single, uniform system for your entire fleet. Our platform offers extensive customization with over 30 adjustable parameters that can be changed remotely through the SmartPortal, eliminating the need for shop visits for simple adjustments and allowing you to tailor the system to your specific operational needs.

Actionable Data vs. Guesswork

While OEM systems provide a limited view of idle behavior, the Idle Smart SmartPortal gives you a full picture of

why your trucks are idling. This actionable data allows fleet managers to make informed decisions that save money. Our predictive maintenance tool, SmartInsights, takes this a step further by translating raw ECM data into prioritized, actionable alerts, enabling a proactive maintenance strategy that prevents major breakdowns before they occur.

Proactive, Not Reactive

Idle Smart is a proactive solution. The system’s patented Battery Protect™ feature continuously monitors voltage and automatically starts the engine to recharge batteries before they become critically low, preventing no-starts. The Cold Start Guard™ feature does the same for coolant temperatures, preventing cold-start failures and fuel gelling in harsh weather. This proactive approach ensures your trucks are always ready to roll, eliminating the frustration and cost of unexpected roadside delays.

Moving from “Good Enough” to Unmatched Efficiency

The hidden costs of OEM Auto Start-Stop systems—inconsistent performance, a heavy maintenance burden, and reactive, “good enough” protection—are slowly eroding your fleet’s bottom line. The initial appeal of a bundled solution gives way to a painful reality of lost time, frustrated drivers, and unexpected costs that simply add up over the life of a truck.

The smartest fleets are moving beyond this model and choosing a strategic alternative. Idle Smart is a solution purpose-built for fleets to provide unmatched control, proactive maintenance, and measurable savings across all trucks. The value isn’t in “getting something for free,” but in gaining a reliable, efficient system that actually works.

Don’t let a “free” solution cost you more in the long run. Our team is here to walk you through a detailed analysis of your fleet’s current idle behavior and show you where the real opportunities for savings lie.

Schedule a call with our team to see the difference for yourself.

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